Privacy Policy

Last updated: December 15, 2024

Introduction

Colless Delivery ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services and financial services platform.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Delivery addresses and location data
• Payment information and financial account details
• Government-issued identification for verification purposes
• Employment and income information for financial services

Transaction Information

We collect information about your transactions, including delivery orders, payment history, financial service usage, account balances, and transaction patterns for fraud prevention and service improvement.

Technical Information

We automatically collect technical information including IP addresses, device information, browser type, operating system, app usage data, and location information when you use our services.

How We Use Your Information

We use your information to:

• Process and fulfill delivery orders and financial transactions
• Verify your identity and prevent fraud
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Comply with legal and regulatory requirements
• Send important service notifications and updates
• Conduct risk assessments for financial services

Information Sharing and Disclosure

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including payment processors, delivery partners, identity verification services, and cloud storage providers. These partners are contractually obligated to protect your information.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, including compliance with anti-money laundering laws, tax reporting requirements, and financial regulatory obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive financial data
• Secure socket layer (SSL) technology for data transmission
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Restricted access to personal information on a need-to-know basis

Your Rights and Choices

Access and Correction

You have the right to access, review, and correct your personal information. You can update most information through your account settings or by contacting our customer support team.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format. We will provide this information within 30 days of your request, subject to identity verification.

Account Deletion

You may request deletion of your account and associated personal information. Please note that we may retain certain information as required by law or for legitimate business purposes, including transaction records for financial regulatory compliance.

Financial Regulatory Compliance

As a provider of financial services, we comply with applicable financial regulations including Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) laws, and consumer protection regulations. This may require us to collect additional verification information and maintain transaction records for specified periods.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial transaction records are retained for a minimum of seven years as required by applicable regulations. Account information is retained for three years after account closure, unless longer retention is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during international transfers.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our platform. Your continued use of our services after such notification constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 30 days.